- Mon 8:00AM - 5:30PM
- Fri 8:00AM - 5:30PM
- Tue 8:00AM - 5:30PM
- Sat 8:00AM - 4:30PM
- Wed 8:00AM - 5:30PM
- Sun Closed
- Thu 8:00AM - 5:30PM
INSURANCE QUESTIONS
Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 562-612-3142 or make an appointment online!
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HAVE QUESTIONS?
Call 562-612-3142
What People Say About Us
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victoria salinas, 06/01/2023
I went in to see if I could get my tire patched since I had a last minute flat tire before going to work but unfortunately it was punctured and I needed to replace the whole tire. I was in a hurry and stressed out and Jacob and his team helped me out big time. I even made it to work in time. I definitely recommend this place to everyone! Thank you Jacob & team! -
David JH, 05/29/2023
Excellent service!!! I was in a very tight spot with a flat tire and a few other issues. The manager took care of us and I wish I could yydo more for him as a result of his help. This company does exceptional work and have a quality difficult to find today——they really care about their customers.
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Octavio Salazar, 05/23/2023
Had my tires and alignment done plus oil change great service friendly staff. Fast service would recommend. -
Jolene Fassbinder, 05/22/2023
Had a flat tire late Saturday afternoon, right before closing time, when streets were closed down all over LB for an event. When I called Jacob not only said he could help me, but he guided me on the best route to get there. I was in and out in no time. Jacob also respectfully explained what was wrong with my tire, which I appreciate. He left a great first impression - I will go back for future service!
Call us for service: 562-612-3142
