- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
CODE OF ETHICS
Testimonials
I brought in my car with a flat tire and these guys took care of me right away. They were able to repair my tire quickly and even checked the rest of the tires and offered me a fair deal for slightly used tires. The tires have been running great for over a year now. Thrilled with the team and happy to return whenever I need their services.~ Daniel Corral, 10/09/2024
Life saving. I was traveling from Modesto to Long Beach. Had to pick up my cuz in SD from the airport. Heading back up to LB my wheel fell off. I was able to get the car to the shop Friday morning and Jake and the team had my wheel completely fixed. They hustled a rim and tire and a number of other steps to help me. The longer story is in the attachment. Bottom line, 4th Street Auto & Repair is a very reliable prompt business.~ Jennifer Powers, 10/02/2024
