- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
CODE OF ETHICS
Testimonials
It was just a patch work on one of the tire but the works had done efficiently and quick, as well as friendly staff as always,~ James Morita, 07/10/2025
I’ve found my auto shop for life! 😊 These guys are so on point, they’re warm and friendly on the phone, no nonsense or ridiculous upselling… and when I needed a little extra something adjusted, they were so happy to oblige without breaking my bank! Manager Jacob Hinckley is wonderful to deal with, and I’m gonna go back and have him quote all the little maintenance updates that I need for my car… Look for the orange UHaul trucks to know where to turn in. I guess they might rent those out, too. 4th Street Auto has quite a large lot, so there’s space to park. You can tell they’re pretty busy all the time, but they still made time to squeeze me in first thing Saturday morning, and got me back on the road in no time. Plus, they have a fish tank in their waiting room and even a couple of chairs outside to chill and wait. The smog check shop right directly across from them is also a very clean, fast and nice business! Check them out on 4th Street! Highly recommend.~ Diana Y, 07/09/2025
